Virtual Training Sessions

A Complete Guide to Certificates and Credits

We’ve compiled this guide to help answer your questions about Certificates and Credits and where to find them.

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A Complete Guide to Virtual Trainings

From registering for a session to post-training surveys, here's everything you need to know about taking a live training with us.

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Unregister or Reschedule a Training

Missed your scheduled training session or need to reschedule? No problem, we'll share how you can register for a new time here.

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Join a Virtual Training via Zoom

Check out all of our Virtual Training articles to learn about registration, prerequisites and more.

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Troubleshooting Zoom Meetings

Tips for joining a virtual training via Zoom when you experience the unexpected

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Where can I find the access code to register?

Access code information for Virtual Training registrations

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I don't see any available times for the virtual training. Do you have more openings?

What to do if you do not find any open times for a training, or no times that work well for you

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Where can I find the slides from the virtual training?

How to find the slides from your virtual training in Zoom

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Where can I find the post-survey?

Some virtual training sessions will have a post-survey that hosts will share at the end of a training.

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What is the meeting ID for the virtual training?

Confirmation and reminder emails will contain a link and meeting ID for virtual trainings via Zoom.

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I am in a Waiting Room in Zoom. When will I be let in to the virtual training?

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How do I join a virtual training from my phone?

Tips for joining a Zoom meeting from your phone

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I had to rejoin the training. Why am I not being let back in?

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What is the Zoom password for the virtual training?

Depending on how you join, some users will be prompted for a password to the meeting in Zoom.

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What if I don't have a webcam for the training?

Working cameras and audio are required for many virtual training sessions.

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How do I take a virtual training?

Here are the steps you should take to register and prepare for a virtual training

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Where is the link to join the training?

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