The vast majority of our users join the training with no issues. When there is an issue, we find the tips below will solve the issue almost every time!

Given the wide variety of devices and settings used by attendees though, in addition to our team not being the owners of the software Zoom, it can be difficult for our team to uncover the reason for the technical trouble when these tips do not work. Zoom does, however, have great documentation that you might find helpful, such as their Joining a Meeting guide.

Here are some troubleshooting steps that we have found to be very helpful:

  • Make sure you are using a modern web browser like Chrome, Safari, Explorer, etc. when opening the Zoom link (and not joining from another environment or private network like VMWare of MyPC.)

  • Try exiting the browser tab and relaunch the meeting link.

  • Try opening the link in a private/incognito window in your browser.

  • If you already had Zoom installed as an app (which is not required), make sure you are using the most recent version.

  • If you are joining just using the link (not using the app), confirm that your web browser is up to date.

  • Confirm that the operating system of the device you are joining from (phone/desktop/etc) is up to date.

  • Perform a quick Google search to see if there are others who have incurred the same issue.

If you have exhausted the above methods and were unable to join the training, please feel free to reach out to us at support@wellbeing4la.org and we will do our best to help unblock you. Your IT or System Administrators, however, will be most familiar with your device and operating system and may be able to get you up and running more quickly.

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